Current Weather @ 8:59 PM Clear skies Temp 43.3º Humidity 32% Winds ESE 4.0mph Max Gust 14.0mph
Todays Extremes High 73.7º Low 29.1º Rain 0.00" Rain Rate 0.000" per hr Snow 0.00" Season 93"
LATEST ALERTS (whats this?)
None at this time
Welcome
Username:

Password:


Remember me

[ ]
[ ]
ROADS AND TRAFFIC
Updated: 09:00 PM v2.5
Run Spr to Highland  (330): 22 mins  
Highland to Run Spr  (330): 22 mins  
Big Bear to Run Spr    (18): 21 mins  
Run Spr to Big Bear    (18): 20 mins  
Big Bear to Redlands  (38): 66 mins  
Redlands to Big Bear  (38): 66 mins  
Big Bear to Lucerne    (18): 35 mins  
Lucerne to Big Bear    (18): 33 mins  
=Light  =Moderate  =Heavy Traffic
Road Conditions Page: Click Here
Online
Guests: 443, Members: 7 ...
Squatch
Billyjean
kaster
cricket
Kel
Tman

most ever online: 2417
(Members: 45, Guests: 2372) on Jul 03 : 04:58pm

Members: 6830
Newest member: JessieOutdoors
SUPPORT SCM!
Support SCM by making a single or recurring donation.

Forums
Socalmountains.com :: Forums :: GENERAL DISCUSSION
<< Previous thread | Next thread >>   

Verizon Service - Forest Falls/Mountain Home Village/Angelus Oaks?

Author Post
Big Pink
Fri Sep 25 2020, 01:04PM Email Thread Print View
Registered Member #165230
Joined: Fri Sep 25 2020, 12:12PM
:
Posts: 3
I live in Forest Falls, and like many others in the three noted towns, have not had any real cell/internet service since the El Dorado Fire burned the lines along HWY 38.

Have not received any notification from Verizon about any efforts/schedule, even though I've called their support number 800.922.0204 twice (dropped both times) and tried their "chat line" (no response).

ATT already has had a mobile tower setup at the top of the HWY 38 straightaway before the Forest Falls turn-off and are taking care of their customers, even though I understand it might be due to a contractual obligation with the various first responder agencies.

I pay over $200/month for services that are not being fulfilled.

Is there a better way to contact Verizon to pressure them to take care of their customers (Facebook, Yelp, etc.)?

Otherwise I, and hopefully all other effected local Verizon customers, will take my money to their competition (ATT)...
Back to top
ButlerPeakFire
Fri Sep 25 2020, 01:31PM

Lake Arrowhead
Registered Member #13200
Joined: Mon Jul 25 2016, 12:52PM
:
Posts: 1209
Call/Chat with Verizon. They will send you an internet based "mini tower" for free. It uses your internet to increase your service area. I went from 1 bar to 4 bars and incredibly consistent 4G.

Glad you are alright down there. Stay safe.


Back to top
Big Pink
Fri Sep 25 2020, 02:16PM
Registered Member #165230
Joined: Fri Sep 25 2020, 12:12PM
:
Posts: 3
I already tried to contact them (see above). I already have 2 MiFi devices (look like hockey pucks), but won't connect (same with my cell phone).

My wife told me that even though Verizon has a tower in Forest Falls, it is reportedly hard-wired to a landline that was strung along the SCE power poles because no straight-line air spaces from valley towers were possible. Like the SCE power poles/lines, this landline burned during the fire, effectively disconnecting the Verizon tower from their system.

This means that until they string new wiring up to Forest Falls, which is totally dependent on when SCE can re-install poles/wires up to Forest Falls first, the in-town tower likely won't work, even when SCE powers-up Forest Falls with generators, reportedly on Monday 20200928.

It would be nice to get feedback/comments directly from Verizon on this website...
Back to top
Not Kidding
Fri Sep 25 2020, 02:25PM

Registered Member #159755
Joined: Tue Sep 01 2020, 05:53PM
:
Posts: 47
ButlerPeakFire wrote ...

Call/Chat with Verizon. They will send you an internet based "mini tower" for free. It uses your internet to increase your service area. I went from 1 bar to 4 bars and incredibly consistent 4G.

Glad you are alright down there. Stay safe.


BP, that is great information, we run into that problem frequently on the west end of Fawnskin near the dam, will be calling them Monday to get one of those, thanks!

You can't make this stuff up
Back to top
ButlerPeakFire
Sun Sep 27 2020, 12:10AM

Lake Arrowhead
Registered Member #13200
Joined: Mon Jul 25 2016, 12:52PM
:
Posts: 1209
Oh you have MiFi....a mini tower won't work for you. Must be the reason they won't send you a mini tower. You need an actual wired internet connection to allow the mini tower to work.

My mistake.


Back to top
ButlerPeakFire
Sun Sep 27 2020, 12:13AM

Lake Arrowhead
Registered Member #13200
Joined: Mon Jul 25 2016, 12:52PM
:
Posts: 1209
Not Kidding wrote ...

ButlerPeakFire wrote ...

Call/Chat with Verizon. They will send you an internet based "mini tower" for free. It uses your internet to increase your service area. I went from 1 bar to 4 bars and incredibly consistent 4G.

Glad you are alright down there. Stay safe.


BP, that is great information, we run into that problem frequently on the west end of Fawnskin near the dam, will be calling them Monday to get one of those, thanks!



You're welcome! PM me with any questions.


Back to top
SCM ALERT🚨
Sun Sep 27 2020, 11:15AM

Automated Alert Robot

Joined: Wed Dec 26 2007, 08:50PM
:
Posts: 3494
Big Pink,
Sounds like their infrastructure is really compromised. I really don't know of any other secret contact methods. I am surprised they wouldn't have a COW (Cellular on wheels) there very quickly. I most certainly would not pay them for any outage periods. I can reach out to my corporate rep (we have a big contract with them at the ski resorts) but I highly doubt that will do anything. There must be some other Verizon customers in FF that can chime in? You could also try their other number 1-800-837-4966 for customer issues. Will be curious to know where this ends up going.
Take care BP and glad you are safe!
-Craig


==============
SCM Automated Alerts
v3.0 2-2020 AI Provided by Amazon Web Services
-------------------------- -----------------------------------
Follow the Latest Real-time Information on SCM
Twitter: @bigbearscanner
Facebook: Socalmountains.com
YouTube (Link): [Click Here]
---------------------------------- -
SCM COMMUNITY OF SITES:
socalmountains.com
bigbearscanner. com
bensweather.com
palmspringscann er.com
deserttechservices.com
rimtr affic.com
Back to top
Jellylorum
Sun Sep 27 2020, 03:46PM

Registered Member #2069
Joined: Mon Feb 08 2010, 05:57PM
:
Posts: 558
Perhaps call your rep for the Board of Supervisors. County employees using employer-issued cell phones for work use Verizon. If SBCO employees working in the area (roads, CPS, Building and Safety, Environmental Health, Animal Care and Control, etc.) don't have cell service, perhaps the Board can get them to hurry up on repairs or getting a temp relay set up.

Roads and ACC also use radios, so it might not make much difference, but it wouldn't hurt to ask.
Back to top
Big Pink
Mon Sep 28 2020, 10:46AM
Registered Member #165230
Joined: Fri Sep 25 2020, 12:12PM
:
Posts: 3
Hi Craig:

Thanks for the thoughts.

If you do contact Verizon, please see if they will respond directly to this post for all to see...

Best,
Big Pink
Back to top
AB BikeHikeRun
Mon Sep 28 2020, 11:11AM
Registered Member #165050
Joined: Thu Sep 24 2020, 02:12PM
:
Posts: 15
I intend to sign up for Starlink internet service (using SpaceX satellites) at the earliest opportunity, hopefully sometime in 2021. Even during long-ish (multi-hour) power outages in Arrowbear, our cable and cellular service cannot be relied upon.
Back to top

Moderators: Craig ⭐, ©ammy ⭐, Lumber Jill ⭐, Mtngoat John⭐, Deb Doodah⭐, SCM ALERT🚨, Benny ⭐, Socalmountains Admin, ⚡WX ALERT⚡

Jump:     Back to top

Powered by e107 Forum System
Chatbox
You must be logged in to post comments on this site - please either log in or if you are not registered click here to signup


Dave™
Oct 21 : 08:09pm
Me too, Sportj. I just received this text. "Your ballot for the 2020 General Election was received and will be counted. Thank you for voting!".

Sportyj
Oct 21 : 07:46pm
I got a text that my ballot was counted! Wahoo! So anyone else who is waiting (after using the drop boxes) it took exactly one week.

Sportyj
Oct 21 : 04:42pm
MtnTeach - the ballot boxes aren’t third party. They are official county elections office drop boxes.

MtnTeach
Oct 21 : 04:12pm
Dropped off mines directly at the post office, don't need a 3rd party. Ballottrax worked fine for me!

wisteria1
Oct 21 : 04:09pm
7:30 a.m. Tues - given to mail lady at Crestline Post Office
8:02 a.m. Wed - notified by ballottrax that my ballot had been received by USPS
1:16 p.m. Wed - notified my ballot had been received by SB Registrar of Voters

USPS worked fine!

Humble Daisy
Oct 21 : 03:46pm
I dropped my ballot in the dropbox at the Crestline library a couple of weeks ago, it took about a week for ballot tracker to notify me that my ballot had been received and counted.

Airport Razz
Oct 21 : 03:41pm
Yes, I was so politely informed by the Big Bear Postmaster that putting anything in the box outside is no guarantee it will get processed. They even tried to extend that non-responsibility to the box inside the PO. So basically he was telling me my mail no matter where I put it, will maybe get delivered, depending on how the post office feels that day. Amazing.

SCM ALERT🚨
Oct 21 : 03:40pm
USFS: Volunteers this past Saturday covered 488 graffiti tags, took out 5 illegal campfire rings and removed 187 pounds of trash along Deep Creek and Hesperia Falls.

The forest partnered with the @MojaveDesertLT and the US Army Corps of Engineers.

Great work volunteers! 🤝 [Click Here]

Casadelgado
Oct 21 : 03:40pm
Sport, I believe the only couple I asked said 4 days but I'll text them and ask again. All were impressed with the tracking service.

Kel
Oct 21 : 03:27pm
I dod, however, use the indoor drop at the Post Office rather than an outside box.

Kel
Oct 21 : 03:24pm
Official Absentee ballot instructs us to go to SBCountyElections.com. I dropped mine on 10/17, it was received at the SB County registrar on 10/20.

Sportyj
Oct 21 : 03:19pm
Casadelgado - Did they say how long it took for them to show up as received?

Sportyj
Oct 21 : 03:19pm
Dave - ha ha I don't know why I assumed you dropped them off last Monday! Keep me posted if yours is updated any time soon.

Casadelgado
Oct 21 : 02:14pm
We have 3 friends who used the drop box at the Library and they all have been received by the tracking. Dropping ours off tomorrow.

Rheya
Oct 21 : 01:32pm
We mailed our ballots and got confirmation that they are where they need to be


Latest Forum Posts
Posted by SCM ALERT🚨 in NEWS
USFS: Volunteers this past Saturday covered 488 graffiti tags, took out 5 illega (Oct 21 : 03:40pm)

Posted by Airport Razz in GENERAL DISCUSSION
I will say that this year has been less cold/sneeze/cough for me. With employee (Oct 21 : 03:38pm)

Posted by CoyotePass in GENERAL DISCUSSION
One advantage to masks and some of the other precautions we're all taking is tha (Oct 21 : 03:25pm)

Posted by SCM ALERT🚨 in NEWS
SBSO: Homicide Detectives are investigating a fatal shooting in Bloomington; uni (Oct 21 : 02:41pm)

Posted by SCM ALERT🚨 in NEWS
@CITYBBL: 206 people were administered the COVID-19 teste yesterday at City Hall (Oct 21 : 08:44am)

Posted by USFS 1964 in GENERAL DISCUSSION
Happy Birthday !party (Oct 21 : 08:05am)

Posted by Tlingit in GENERAL DISCUSSION
Good story Razz. I shop like that, drive like that, and live like that. As I get (Oct 21 : 08:04am)

Posted by cricket in GENERAL DISCUSSION
Happy Birthday! 🎂🎂🎉🎉🌹🌹😺 (Oct 20 : 09:24pm)


(C)2002-2020 Socalmountains.com
All Rights Reserved
Privacy Policy Terms of Service
Contact Us

{THEMEDISCLAIMER}